Troubleshooting

The Brane X automatically checks for and installs firmware updates when connected to Wi-Fi. To manually check for updates, open the Brane Audio app, select your Brane X, and go to Firmware > Check for Update. If an update is available, follow the instructions to install it. Make sure your Brane X is connected to Wi-Fi and plugged into its power adapter before updating.

A solid yellow light on the front means a firmware update is installing. The speaker restarts when the update finishes, and the light goes out. A red light for 5 seconds means the update failed. Plugging the speaker in before an update is recommended.

Updates are automatic by default. The speaker checks no more than once a week. In the Brane Audio app, open your speaker and go to Firmware > Advanced Options. Auto Update Firmware turns automatic updates on or off, and Only Idle Updates limits them to times when the speaker is idle.

You can factory reset the Brane X by pressing and holding both volume (+ and –) buttons for approximately 15 seconds until you hear "Factory reset initiated." Make sure your Brane X is powered on and connected to its power adapter before starting. A factory reset erases saved settings, Wi-Fi networks, and paired Bluetooth devices, returning the Brane X to its original setup state. The process may take approximately 15 minutes and is complete when the yellow-orange indicator light turns off. Once finished, you'll need to set up your Brane X again through the Brane Audio app.

• Plug the speaker into wall power. On firmware 2.0 and later it can also reset on battery if the battery is above 75%.
• Keep holding both volume buttons until the speaker says "Factory reset initiated." If you let go during the countdown, it says "Factory reset aborted."
• If it says a factory reset is blocked on a firmware update, wait for the yellow light to turn off and try again.
• If it says a reset is already in progress, leave it alone. It takes about 15 minutes.

The reset may need to download its install files, so keep Wi-Fi available.

Press and hold the power button on the back of the speaker for 10 seconds. The speaker powers off, even if it is not responding.

Use this if the speaker is stuck during start-up and the three white lights never go away, if it seems not to turn on, or if it is frozen. Then press the power button again to turn it on.

There are a few common reasons.

• The speaker is still starting up. The buttons stay off until it is ready, except the Mic button.
• Touch Controls is off. Turn it back on in the Brane Audio app under Advanced Settings > Touch Controls. If you cannot reach the speaker in the app, turn the speaker on, then turn it off as soon as you hear the pump running. Repeat this 5 times.
• The buttons were disabled by holding the Mic button for more than 10 seconds (firmware 2.1 and later). The Bluetooth light is solid purple. Turning the speaker off and on again with the power button restores them.
• The speaker is frozen or stuck on the three white start-up lights. Hold the power button for 10 seconds to force it off, then turn it on again.

The Brane Audio app finds your speaker over Bluetooth once your phone is paired with it. Check that the Bluetooth light on the speaker is solid blue. The app finds a speaker over Bluetooth only when the speaker runs firmware 2.5 or later. On older firmware, or if the app still does not pick up the speaker, follow the steps below to add it over your Wi-Fi network instead, then update the firmware.

Enable the Access Point

Make sure that your mobile device is connected to the Wi-Fi network that you would like to connect your speaker to.

If you do not already see a pulsing white light on the front of the speaker, press and hold the Bluetooth button for 5 seconds until the light begins pulsing. This indicates that the speaker's Wi-Fi access point is enabled and discoverable from the Brane Audio app.

Adding a Speaker Manually

Tap the green plus button in the app, then follow the onboarding instructions to add your speaker.

After the speaker has successfully joined the network, the white light will stop pulsing and remain solid white. From this point on, the speaker will automatically join the network whenever possible.

Now that the speaker is online, it will automatically undergo a firmware update (when Auto Update Firmware is on, under Firmware > Advanced Options).

For more information on connectivity with the Brane Audio app, view the Brane X user guide.

If the app still cannot find the speaker

Turn airplane mode on, then off, to clear your phone's network cache, and search again. If that does not help, try Apple's setup in iPhone Settings under Wi-Fi (see Can I add my speaker to Wi-Fi from my iPhone without the Brane Audio app?), or contact support.

If you do not see the pulsing white light, press and hold the Bluetooth button for 5 seconds until the white light on the front of the speaker begins pulsing.

If you experience the AirPlay setup process stalling or unable to find your speaker after more than 10 seconds, turn airplane mode on and off again and try the connection process again.

• Bass: press the Bass button to hear the level, then press again to change it. Hold Bass for 5 seconds to reset the EQ. You can also set the bass in the Brane Audio app under Sound Settings > Bass.
• Volume: set it with the volume buttons on the speaker.
• Bluetooth devices or Wi-Fi networks you do not recognize: open your speaker in the Brane Audio app and remove them under Bluetooth > Saved Devices or Network > Saved Networks.

A factory reset returns everything to the out-of-box state.

Open your speaker in the Brane Audio app, then go to Speaker Details, near the bottom of the settings list. It shows the Product Model, Serial Number, Firmware Version, Wi-Fi MAC Address and Bluetooth MAC Address.

• Network also shows the IPv4 address, the IPv6 address and the Wi-Fi MAC address.
• Bluetooth shows the Bluetooth MAC address.
• Firmware shows the Firmware Version and Firmware Publish Date.

Until you rename it, the speaker appears in Bluetooth lists as "Brane-" followed by its serial number. Have the serial number ready when you register the warranty or contact support.

Open the Resources tab in the Brane Audio app and tap Help & Contact. You can:

• Email Product Support at support@braneaudio.com.
• Open the Help Center.
• Tap Submit Support Ticket.

Have your speaker's serial number ready. To find it, open your speaker and go to Speaker Details.